Fix a Project That Won't Load in the Workspace

Try These Steps

1. Refresh the page.
2. Check your internet connection.
3. Try opening the project from Media Library or Project instead of a direct link.
4. Clear your browser cache or try an incognito window.
5. Contact support if the project still won't open.

Fix a Workspace That Freezes or Stops Responding

Try These Steps

1. Wait a few seconds — a heavy generation in progress can briefly delay the interface.
2. Refresh the page (your last saved state is preserved).
3. Close other browser tabs or applications using significant memory.
4. Try a different supported browser if the issue persists.

Fix a Workspace That's Slow or Laggy

• Large source images or long video clips can slow down the canvas — try downscaling very large uploads before editing.
• Close unused browser tabs to free up memory.
• A stronger, more stable internet connection improves responsiveness for cloud-based generation.
• Try a different supported browser if slowness continues.

Fix a Download You Can't Find

• Check your browser's default downloads folder.
• Confirm the export finished — large videos take longer than images.
• Re-download from Media Library at any time if you saved your result there.